This week in CRM (07/02/2014)
CRM and related strategies and technology news from the past week featuring new CEO for Microsoft and SAP’s cloud push. Is SAP […]
Category: Blog
This week in CRM (31/01/2014)
CRM and related strategies and technology news from the past week Oracle now gunning for Amazon, Salesforce Database management system’s company Oracle […]
This week in CRM (25/01/2014)
CRM and related strategies and technology stories that caught our eye this past week. FBI: Era of Big Data = Era of […]
SaaS product discontinuation, a growing risk
While there are clear benefits in using Software-as-a-Service (SaaS) products one of the key risks relates to service discontinuation i.e. when a […]
Evernote and Salesforce.com
Evernote’s recent announcement on the integration between Evernote for Business and Salesforce.com is undoubtedly good news for users of both apps. In […]
CRM Highlights: August 19, 2013
Gamification gaining traction in Banking. Banks in Singapore and Malaysia leading the way. Â Includes Absa’s Springboks-related game on Facebook. Social CRM: What […]
The most important online CRM and Social CRM apps
Great infographic on web based CRM and social CRM (SCRM) tools. Includes popularity, mobility, trust and social media comparisons. Some surprising results […]
CRM Showdown
CRM platforms are notoriously difficult to compare. Each has the core marketing, sales and service functionality but there are many other differences […]
Protection of personal information and cloud computing
The promulgation of the Protection of Personal Information Bill (PPI) is imminent. The PPI Act aims to bring SA in line with […]
Gartner: cutting through the cloud hype
Great overview on making sense of your cloud strategy. Here are some notable sound bites: Gartner’s definition of cloud computing: A style […]