Latest Salesforce features – September 2018
Some updates which caught my eye Develop apps from spreadsheets using new low-code options – Check it out here. Log meeting notes […]
Category: Blog
Getting started with CRM
1. Pick 3 burning issues to fix / improve or new initiatives to generate value. What is important is having a clear […]
Leadership Aikido
Have started re-reading a book I picked up almost 20 years ago. It’s called Leadership Aikido by John O’Neil. Here are some […]
How AI aids productivity in CRM
One of the more painful administrative tasks faced by Sales reps and account managers is keeping contact lists up to date. Sure, […]
CRM and Artificial Intelligence
CRM vendors are increasing their investments in AI technology and making it available in their CRM platforms to support decision making and […]
Culture vs Strategy
Change is challenging. The world is seemingly more complex and interdependent than it ever was. The pace of change calls into question […]
Media is broken; what can be done?
Media companies are battling because the price of digital advertising is tending towards zero. Consumers don’t want to pay for ads which […]
Why innovation challenges us
Through evolution our brains have developed to recognise and assimilate patterns as shorthand for dealing with what we perceive as reality. As […]
Getting the most out of your CRM application
Key areas to focus on when implementing or improving a CRM system. What CRM-related problem are you trying to solve? Focus on […]
News highlights this week (23/11/2014)
New capabilities for the Analytics Cloud Salesforce.com’s Analytics cloud a.k.a Wave is aimed at a broader subset of business users beyond sales […]