Leadership Aikido
Have started re-reading a book I picked up almost 20 years ago. It’s called Leadership Aikido by John O’Neil. Here are some […]
Category: Change Management
Salesforce report: Logged-in users vs total user count
When measuring adoption it’s useful to see the number of logged in users for a given period as a percentage of the […]
Driving CRM adoption
Resistance to CRM adoption can be overcome by satisfactorily answering a number of key questions. Answering the ‘What’s in it for me?’ […]
Enhancing CRM functionality
The CRM application will require enhancements as needs change. This can be done in-house or can be outsourced. Designing and developing new […]
Getting the most out of your CRM implementation
Key areas to focus on when implementing or improving a CRM system. What CRM-related problem are you trying to solve? Focus on […]
Implementing change
Change management is a vital and often overlooked aspect of implementing a CRM solution. The key elements are: Communication at all levels […]
Supporting CRM users
Implementing a CRM application is half the journey. Ongoing support for end users is an important part of change management and adoption. […]