CRM Highlights: August 19, 2013

Gamification gaining traction in Banking. Banks in Singapore and Malaysia leading the way.  Includes Absa’s Springboks-related game on Facebook.

Social CRM: What does it look like? Serious plug for Nimble but informative overview.

CRM Implementation gotchas. Good insight into complexities of moving from out-of-the box programming features to more complex builds with

Is your sales force being sabotaged by your CRM? Let’s remember that CRM is about the customer (sales target are important but focus on customer needs before organisational sales goals)