Detecting patterns
This is how I imagine a future visit to a radiology department to be when AIs do the diagnostics. You’ll walk into […]
Category: Featured
Getting started with CRM
1. Pick 3 burning issues to fix / improve or new initiatives to generate value. What is important is having a clear […]
Leadership Aikido
Have started re-reading a book I picked up almost 20 years ago. It’s called Leadership Aikido by John O’Neil. Here are some […]
How AI aids productivity in CRM
One of the more painful administrative tasks faced by Sales reps and account managers is keeping contact lists up to date. Sure, […]
Media is broken; what can be done?
Media companies are battling because the price of digital advertising is tending towards zero. Consumers don’t want to pay for ads which […]
Why innovation challenges us
Through evolution our brains have developed to recognise and assimilate patterns as shorthand for dealing with what we perceive as reality. As […]
Getting the most out of your CRM application
Key areas to focus on when implementing or improving a CRM system. What CRM-related problem are you trying to solve? Focus on […]
SaaS product discontinuation, a growing risk
While there are clear benefits in using Software-as-a-Service (SaaS) products one of the key risks relates to service discontinuation i.e. when a […]
CRM Showdown
CRM platforms are notoriously difficult to compare. Each has the core marketing, sales and service functionality but there are many other differences […]
Protection of personal information and cloud computing
The promulgation of the Protection of Personal Information Bill (PPI) is imminent. The PPI Act aims to bring SA in line with […]