How AI aids productivity in CRM
One of the more painful administrative tasks faced by Sales reps and account managers is keeping contact lists up to date. Sure, […]
Category: Salesforce
CRM and Artificial Intelligence
CRM vendors are increasing their investments in AI technology and making it available in their CRM platforms to support decision making and […]
CRM Vendors
CRM vendors include: Salesforce.com Microsoft CRM Dynamics (online and on-premise solutions) SAP CRM & Cloud for Sales Oracle (Sales Cloud & Siebel […]
CRM software applications
A multitude of software solutions have been developed to manage customer relationships. While there are differences between these applications there are a […]
Data management
Data in the CRM application is the lifeblood of a successful implementation. The benefits of CRM cannot be realized without relevant and […]
Getting the most out of your CRM implementation
Key areas to focus on when implementing or improving a CRM system. What CRM-related problem are you trying to solve? Focus on […]
Implementing change
Change management is a vital and often overlooked aspect of implementing a CRM solution. The key elements are: Communication at all levels […]
Supporting CRM users
Implementing a CRM application is half the journey. Ongoing support for end users is an important part of change management and adoption. […]