March 26, 2018July 21, 2021Blog, CRM, Implementation, Salesforce-How To Getting started with CRM 1. Pick 3 burning issues to fix / improve or new initiatives to generate value. What is important is having a clear […]
January 29, 2017April 5, 2018CRM, Implementation, Strategy CRM software applications A multitude of software solutions have been developed to manage customer relationships. While there are differences between these applications there are a […]
January 28, 2017April 5, 2018CRM, Implementation Data management Data in the CRM application is the lifeblood of a successful implementation. The benefits of CRM cannot be realized without relevant and […]
January 28, 2017April 5, 2018Change Management, CRM, Implementation, Strategy Getting the most out of your CRM implementation Key areas to focus on when implementing or improving a CRM system. What CRM-related problem are you trying to solve? Focus on […]
January 28, 2017April 5, 2018Change Management, CRM, Implementation Implementing change Change management is a vital and often overlooked aspect of implementing a CRM solution. The key elements are: Communication at all levels […]
January 28, 2017Change Management, Implementation Supporting CRM users Implementing a CRM application is half the journey. Ongoing support for end users is an important part of change management and adoption. […]